Trust & Safety

Your safety is our priority. Learn about the measures we take to create a trusted community of home swappers.

Identity Verification

Every member must verify their identity before they can publish a property, book a stay, or send messages. This creates accountability and helps ensure you're interacting with real people.

Our verification process includes:

  • Government ID Check

    Members submit a valid government-issued ID (passport, driver's license, or national ID card) which is verified through our trusted partner Veriff.

  • Selfie Verification

    A live selfie is matched against the ID photo to confirm you are who you claim to be.

  • Verified Badge

    Once verified, members display a badge on their profile, visible to all other members.

Your ID documents are processed securely and never shared with other members. See our Privacy Policy for details.

Property Verification

Every property on Swappahome goes through a verification process before being published.

Our property verification includes:

  • Manual Review

    Our team reviews every listing to ensure photos are genuine, descriptions are accurate, and the property meets our quality standards.

  • Proof of Address

    Hosts must provide documentation (utility bill, bank statement, or official document) proving they reside at or own the property.

  • Home Insurance (Recommended)

    We strongly encourage hosts to maintain home insurance that covers short-term guests. This provides additional protection for both parties.

If a host changes their property's address, the listing is automatically paused and requires re-verification before going live again.

Reviews & Ratings

Our two-way review system helps build trust and accountability in the community.

Guests Review Hosts

After each stay, guests rate cleanliness, location accuracy, communication, check-in process, and overall experience.

Hosts Review Guests

Hosts rate guests on cleanliness, respect for house rules, and how well they treated the property.

Fair Reviews: Reviews are hidden until both parties submit theirs (or 48 hours pass), preventing retaliatory reviews and ensuring honest feedback.

Community Guidelines

All members agree to uphold our community standards:

  • 1.
    Treat Others with Respect

    Be courteous in all communications. Discrimination, harassment, or inappropriate behavior is not tolerated.

  • 2.
    Be Honest and Accurate

    Property descriptions and photos must accurately represent the space. Don't misrepresent yourself or your home.

  • 3.
    Respect the Property

    Treat your host's home as you would want guests to treat yours. Follow house rules and leave the space clean.

  • 4.
    Communicate Promptly

    Respond to booking requests and messages in a timely manner. Keep the other party informed of any changes.

  • 5.
    Honor Your Commitments

    Once a booking is confirmed, both parties are expected to follow through. Cancellations affect your reliability rating.

Violations of these guidelines may result in warnings, temporary suspension, or permanent removal from the platform.

Safety Tips

For Guests

  • Read reviews carefully before booking
  • Communicate through the platform to keep records
  • Share your travel itinerary with family or friends
  • Check the property's emergency exits and safety equipment
  • Trust your instincts – if something feels off, contact us
  • Keep valuables secure or leave them at home
  • Get travel insurance for added protection

For Hosts

  • Only accept bookings from verified members
  • Secure or remove valuable personal items
  • Provide clear house rules and emergency information
  • Keep your property well-maintained and safe
  • Install working smoke and carbon monoxide detectors
  • Maintain adequate home insurance
  • Brief a trusted neighbor about your swap arrangements

Reporting Issues

If you encounter any problems during your home swap experience, we're here to help.

How to Report

  • 1.Email: Send details to support@swappahome.com for safety concerns or general issues.
  • 2.Emergency: For immediate danger, always contact local emergency services first (911 in US, 112 in EU).

Note: Swappahome is a platform that connects home swappers. While we can help mediate disputes and remove bad actors from the platform, we are not responsible for resolving issues between members or for any damages that may occur during swaps.

Liability & Insurance

Swappahome is a platform that connects home swappers. We facilitate the connection but are not responsible for the actions of individual members or the condition of properties.

⚠️ Important

  • • We strongly recommend both hosts and guests maintain appropriate insurance
  • • Hosts should verify their home insurance covers short-term guests
  • • Guests should consider travel insurance that covers accommodation issues
  • • Swappahome is not liable for damages, theft, or accidents that occur during swaps

For more details, please review our Terms of Service.

Contact Our Trust & Safety Team

Have questions or concerns about safety on our platform?

Your Safety Matters

We continuously improve our safety measures based on community feedback. If you have suggestions for making Swappahome safer, we'd love to hear from you at support@swappahome.com.